Upgrading the Firmware can provide Security and Performance improvements.
As well as adding Features.
Step 1. Finding The Camera Model Number and Firmware Version & Build Date
First, we will need to know the model and firmware version of the camera. You can do this in a couple of ways.
In this Example, We are using the NSC-214G-DM.
on H-series Products, you may come across the OEM Model number. If this is the case, please lookup either your order number or feel free to reach out to us.
Looking at the sticker on the product box or on the camera itself:
If you do not have the IVMS-4200 software click HERE for the download.
Step 2. Checking For Newer Firmware
Go to NellysSecurity.com
Go to the product page of your camera and scroll down until you see "Downloads". Then "Firmware".
It is recommended to "Step Up" the firmware on your camera.
For our NSC-214G-DM, it currently has firmware V5.5.61 / Build 180828.
The available firmwares are 5.5.82 - 03/18/2019 & 5.6.0 - 07/02/2019.
The Upgrade path would be 5.5.61 -> 5.5.82 -> 5.6.0
Step 3. Upgrade Using IVMS-4200
After downloading the needed firmware. Locate the file(s) (this typically will be in the default download folder, unless prompted for a download location, then choose Desktop) and extract it by right-clicking on the file and selecting extract all or unzip. When prompted for an extract location, choose Desktop to extract the final file to. A file labeled DIGICAP will appear on the desktop.
Next, Run the IVMS-4200 Program.
First, go into "Device Management"
Add the Camera by selecting the Check mark box to the left of it and clicking "Add".
You will then be prompted to Name the camera, and input the login information. Afterwards, click "OK"
Once the camera has been added, it will populate on the top half portion for the added devices.
Select the checkmark box to the far left of the added camera, then select the Remote Configuration Icon to the Right of the listed device. Select "Basic Settings".
A new window will then popup. Go to System -> Maintenance -> Upgrade
In the Upgrade section, select "Browse", then locate the Digicap File.
A prompt will ask to reboot the camera after upgrading. Select "OK". Afterwards, a new prompt wlil appear to show the progression of the upgrade.
After 100% is achieved, the camera will reboot.
After rebooting, the camera will have the new firmware installed.