Upgrading the Firmware can provide Security and Performance improvements.
As well as adding Features.
Step 1. Finding The Camera Model Number and Firmware Version & Build Date
First, we will need to know the model and firmware version of the camera. You can do this in a couple of ways.
In this Example, We are using the NSC-214G-DM.
Please Note
on H-series Products, you may come across the OEM Model number. If this is the case, please lookup either your order number or feel free to reach out to us.
customerservice@nellyssecurity.com
855-340-9999
Looking at the sticker on the product box or on the camera itself:
Via SADP Tool:
Step 2. Checking For Newer Firmware
Go to NellysSecurity.com
Go to the product page of your camera and scroll down until you see "Downloads". Then "Firmware".
It is recommended to "Step Up" the firmware on your camera.
For our NSC-214G-DM, it currently has firmware V5.5.61 / Build 180828.
The available firmwares are 5.5.82 - 03/18/2019 & 5.6.0 - 07/02/2019.
The Upgrade path would be 5.5.61 -> 5.5.82 -> 5.6.0
Step 3. Upgrade Using a Web Browser
After downloading the needed firmware. Locate the file(s) (this typically will be in the default download folder, unless prompted for a download location, then choose Desktop) and extract it by right-clicking on the file and selecting extract all or unzip. When prompted for an extract location, choose Desktop to extract the final file to. A file labeled DIGICAP will appear on the desktop.
After the file is extracted, log into the camera using Internet Explorer web browser. If prompted to install the plugin (or to allow the plugin to run), follow the prompt to proceed with the upgrade procedure.
Log into the camera using the administrator username and password, then go to the Configuration tab. In this tab, go to System, and then click on the Maintenance tab.
On the bottom of the page under Upgrade, press the Browse button to locate and choose the firmware file, which was previously saved on the Desktop. After selecting the file, click Open, then click Upgrade.
The camera will display a prompt that a reboot is necessary to complete the upgrade. Click OK. The camera will reboot when the firmware is successfully upgraded.
