How To Reset an R-series Password

Step 1. Download The Device Configuration Tool

You can Download the Device Configuration Tool Here

Step 2. Locate The MAC Address of the Device

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Step 3. Email The MAC Address over to the Support Team

customerservice@nellyssecurity.com

Step 4. The Team Will Send Over a Generated Code

Please Note

This Code is good for That Day Only. If you need one for a later date, definitely mention that.

Step 5. From The Config Tool, Go into the Config Tab

  1. Enter the IP address and media port of the Device
  2. Admin will be the username
  3. The password will be the generated code the support team sent over
  4. Once logged in, click on the “user” tab and insert a new password for your device.
  5. Click “set”

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